Over a period of nine months, a Ballintrae team have successfully replaced 80% of the 54 End-of-Life Cisco devices in the main data centres of a major financial institution that were no longer being supported by the manufacturer. With some equipment supporting major pieces of infrastructure, the Ballintrae team were faced with many challenges.
Reporting pricing data usage to the Exchanges is a complex business. So, when one of the world’s leading providers of trading products to individuals was uncertain of whether it was reporting the correct information to the Exchanges it brought in one of Ballintrae’s Market Data experts to conduct a thorough audit.
When a global insurance company outsourced their IT to focus on their core business, all of their voice services were unifed onto a new Avaya IPT platform. This was a huge undertaking considering the insurer had 15,000 staff located in 25 branch offces spread all over the country and 5000 front offce agents located in 4 large call centres. With Ballintrae’s call centre migration experience, a team were brought in to project manage the migration of the telephony for 3 of their largest call centres and 8 regional branch offices.
One of Ballintrae’s media experts has been working with a leading global bank to sort out some tricky internal communications technology issues. These issues have been caused by global mergers and the ensuing integration. Two years into integration, due to the sheer geographical spread of employees and the variation of existing set up, not all employees are able to access the same online communication tools making it difficult for the bank to have a consistent approach to communicating with its team wherever they may be.
Change isn’t easy for anyone and most people don’t like it. So when a major bank moves people into new buildings, giving them new technology and equipment and maybe new telephone numbers the result is potentially a group of disgruntled employees who are less productive than they otherwise would be for several weeks. And, when you are talking about moving 6000+ people including a large number of traders this could have a huge financial impact on a major financial institution! By bringing Ballintrae into the equation a major bank managed to avoid many of the typical problems.
Click here to view just a few of the projects Ballintrae’s storage team have recently worked on for clients.
When one of the UK’s major financial institutions, which owned a number of the UK’s leading insurance companies, decided that they had to install a new voice-recording system to make certain that the company complied with the latest FSA regulations and to improve upon the service that their existing system supplied, one of Ballintrae’s experienced expert consultants was appointed as the project manager. The project presented an array of challenges including compliance issues, following tight internal procedures and the large rise in numbers of employees using the voice-recording system.
When a leading bank created an insurance arm through multiple acquisitions the merger integration team were faced with a massive challenge in creating a seamless single call centre operation using one telecoms carrier and uniform systems and software. By bringing in a Ballintrae expert, who led a large team working on the technical, commercial and legal aspects, the transfer was achieved seamlessly.
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